Pro Bono One-Week Discovery Sprint
One service problem. One focused week. A clearer way forward.
For selected public-sector and mission-driven organisations facing a complex service, workflow, or AI challenge.
No technology-first pitch. No obligation to continue.
Before you invest, understand the service. A new platform will not fix broken handoffs, confusing journeys, repeated manual work, unclear ownership, or undefined AI opportunities.
What we explore
Understand — the challenge, users, teams, and desired outcome.
Map — the service, workflow, channels, and handoffs.
Diagnose — the friction, gaps, risks, and assumptions.
Recommend — the most valuable next step.
One week. Five stages.
Day 1 — Frame the challenge
Day 2 — Map the current service
Day 3 — Find the bottlenecks
Day 4 — Explore better options
Day 5 — Present the recommendation
What you receive
A clear problem definition · A visual current-service map · Priority friction points · Opportunity areas · A practical next-step recommendation.
The outcome may be to research, redesign, prototype, automate, procure—or stop.
Who it is for
A strong fit when your organisation has one defined service challenge, sees visible user or operational friction, is considering AI, automation, or redesign, needs evidence before committing budget, and can involve the service owner.
What makes it different
We do not begin with the technology. We begin with people, service, process, and outcome—then assess where design, research, AI, or automation can create value.
Relevant experience includes complex government and service environments such as HMRC, Ministry of Justice, HMCTS, BEIS/BFE, and the Insolvency Service.
Included and not included
Included: founder-led sessions, rapid service review, current-state mapping, friction analysis, and prioritised recommendations.
Not included: full research programmes, production-ready design, software development, or implementation. Any follow-on engagement is optional and scoped separately.
Experience across complex public services
Our team brings experience across government, digital services, user research, and complex transformation programmes.
HMRC · Ministry of Justice · HMCTS · BEIS/BFE · Insolvency Service (logos)
Founder-led. Service-led. Practical about AI.
Is your service creating friction?
This sprint may help when users struggle to complete the service, teams repeat the same work, handoffs delay progress, journeys feel disconnected, no one owns the complete service, or AI is being discussed without a clear outcome.
Bring us the problem. Selected organisations receive a complimentary, founder-led one-week sprint. Limited availability.